At Center & Main Co., we understand that the journey of your eco-friendly home fragrance products is just as important as the delightful scents they bring into your life. Our shipping and return policy is designed to ensure that your experience is seamless, allowing you to focus on creating a serene ambiance in your home.
Shipping Policy: We take pride in our prompt service! Once you place your order, we ship within three days, ensuring that your chosen products are on their way to you in no time. For custom items, such as our exquisite wood bowl candles and personalized gift baskets, we ask for a little extra patience, as these treasures will ship out within two weeks. We believe that good things come to those who wait, especially when it comes to unique, handcrafted items that enhance your living space.
Return Policy: We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we offer a 3-day return policy. You have 3 days from the moment you receive your item to request a return. To ensure a smooth process, please keep your item in its original condition, unused, with tags, and in its original packaging. Your receipt or proof of purchase will also be required to initiate a return.
To start the return process, simply reach out to us at hello@centerandmainco.com. We’ll guide you through the steps to return your item, ensuring that you feel supported every step of the way. Please note that items sent back without prior authorization will not be accepted, so we encourage you to contact us first.
We also want to make sure you’re aware of our exceptions. Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have any questions or concerns about a specific item, don’t hesitate to reach out. We’re here to help!
Once we receive your return, we’ll inspect it and notify you of the approval status for your refund. If approved, your refund will be processed back to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to reflect the refund in your account.
At Center & Main Co., we are committed to providing you with not only beautiful, eco-friendly products but also a positive shopping experience. Your satisfaction is our priority, and we’re here to ensure that your journey with us is as delightful as the fragrances we offer.
